Privacy Policy

1. Who We Are

MP Finest Landscapes is a lawn mowing, garden maintenance and landscaping business servicing Caulfield, Caulfield South, Caulfield North, St Kilda East, Balaclava, Elsternwick, Armadale, Toorak, Malvern, Malvern East and surrounding suburbs. You can contact us at mplandscapes22@gmail.com or 0401 846 256 with any privacy questions or requests.

2. Personal Information We Collect

When you submit an enquiry through our contact form, we collect:

• Your name
• Your phone number
• Your email address
• Your suburb
• The service you’re enquiring about
• Any additional information you include in your message

We only collect the personal information that is reasonably necessary to respond to your enquiry and provide a quote or service. We do not knowingly collect personal information from children.

3. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiry and provide quotes
• Schedule and deliver the services you request
• Communicate with you about your bookings or ongoing service
• Maintain records for invoicing, accounting and legal obligations

We do not sell or rent your personal information to third parties, and we do not use your information for unrelated marketing without your consent.

4. How We Store and Share Your Information

Contact form submissions are processed using Formspree, a third-party form processing service, which securely delivers your enquiry to our email address. We may also use standard email and scheduling tools to manage bookings. These providers only receive the information necessary to perform their function and are expected to handle it securely and in line with their own privacy policies.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

5. Website Analytics

Our website may use Google Analytics (GA4) to help us understand how visitors use our site, such as which pages are viewed and how visitors found us. Google Analytics uses cookies and collects information such as your approximate location, device type and browsing behaviour on our site. This information is aggregated and does not directly identify you. You can opt out of Google Analytics tracking using browser extensions such as the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain personal information collected via our contact form for as long as reasonably necessary to respond to your enquiry, provide services, and meet our legal and accounting obligations, after which it is deleted or de-identified.

7. Accessing and Correcting Your Information

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at mplandscapes22@gmail.com. We will respond to your request within a reasonable timeframe.

8. Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance at mplandscapes22@gmail.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The updated version will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: mplandscapes22@gmail.com
• Phone: 0401 846 256